Return Policy
This policy applies to paid coaching services offered by Vitaldetox.
Booking and payment
Service slots are confirmed after scheduling and, where applicable, payment completion through the agreed process.
Rescheduling
Requests submitted at least 24 hours before a scheduled session may be moved to a new available time without additional charge.
Cancellation and refunds
Cancellations made at least 48 hours before the scheduled time may be eligible for a refund according to the original payment method and payment-provider terms. Late cancellations may be non-refundable where costs have already been allocated.
Service scope
Coaching services provide structured guidance and reflection support. Outcomes vary based on context, implementation, and participant engagement.
Fair dealing
All service descriptions and communications are prepared in good faith and in line with New Zealand fair trading expectations.
Data and records
Basic service records are retained for administrative, legal, and support purposes for up to 24 months unless longer retention is required by law.
Security practices
We maintain access controls and process documentation to protect customer information in line with applicable privacy and security standards.
Contact
Vitaldetox
12 Sir Tim Wallis Drive, Wānaka 9305, New Zealand
Phone: +64 3 443 0812
Email: message@vitaldetox.world